Podcamp Pittsburgh round 2 – #PCPGH5

Podcamp Pittsburgh

Last year was my first Podcamp Pittsburgh experience, and this year was round 2. It’s the fifth time for Podcamp Pittsburgh, and I was pleased to make it back again this year. In 2009, I was knew to most things “new media” and was able to use what I learned at Podcamp Pittsburgh 4 personally… [Continue Reading]

Crowdsourcing, Comments, and Customer Service

crowd

By now I’m sure you’re familiar with the story of Comcast employee Frank Eliason and his Comcast Cares Twitter account.  If you’re not, essentially Frank was one of the first to use Twitter to proactively “listen” for Comcast customers in need of customer service.  You can read more about his story here. Today I was… [Continue Reading]

What should I do in San Diego?

This February, I’ll be attending a conference in San Diego.  It starts on a Wednesday, and runs through Saturday.  I plan on flying out on Sunday with my wife and turning it into a mini vacation.  I’ve been to LA, but never San Diego, so I thought I would research what to do.  Typically, I… [Continue Reading]

Has Social Media Transformed My Life?

I read a post this morning from Bob Bly’s blog Copywriter titled Has Social Media Transformed Your Life.  His post was in response to the book “Socialnomics” by Erik Qualman.  Specifically Erik’s claim that “social media transforms the way we live and do business”.  Bob’s issue is that he can’t think of any examples of… [Continue Reading]