Crowdsourcing, Comments, and Customer Service

crowd

By now I’m sure you’re familiar with the story of Comcast employee Frank Eliason and his Comcast Cares Twitter account.  If you’re not, essentially Frank was one of the first to use Twitter to proactively “listen” for Comcast customers in need of customer service.  You can read more about his story here. Today I was… [Continue Reading]

What should I do in San Diego?

This February, I’ll be attending a conference in San Diego.  It starts on a Wednesday, and runs through Saturday.  I plan on flying out on Sunday with my wife and turning it into a mini vacation.  I’ve been to LA, but never San Diego, so I thought I would research what to do.  Typically, I… [Continue Reading]