I recently signed up for a service to backup all of my various online accounts. Because I work for an SEC Registered Investment Advisor firm, any information that is considered marketing or advertising must be archived in a compliance file. While the majority of my posts here, on Twitter, and on Facebook, are personal in nature, there are times when I post a link or make a comment that could be considered advertising.
While WordPress has a variety of options for backing up your blog, ranging from simply exporting it, to a more elaborate plugin, Twitter, Facebook, and other “social networking” sites do not offer much help. Posts on Facebook seem to disappear after a month, and Twitter “streams” by quickly. I could use an RSS feed for tweets, and a different solution here, but instead I wanted to find one option to backup all of my sites.
I first read about Backupify when it was called Lifestream backup on Bill Winterberg’s blog FP PAD. After testing the free version for a couple weeks, I signed up for their Premium (10 gb) plan about a month ago. I know have a daily backup of Twitter, Facebook, Gmail, Google Docs, and this site. All this for $39 a year (there is a $29 plan for $29, and a $109 50 gb plan).
While I have been very pleased with the service thus far, as it does exactly what I need, I have been most impressed by the company’s customer service. This past week I decided I wanted the service to backup everything on my Facebook account except pictures. Because I had already elected to backup everything, I was unable to stop backing up pictures, and delete them from my account.
This clearly isn’t a deal breaker, but something I was hoping to do. About an hour after leaving a voicemail on their toll-free number, I received a call back from the founder of the company, Rob May.
I figured it was a small company, but I was still surprised and pleased to hear from the founder!
He reviewed my request, and explained that was an option they had planned on adding, but hadn’t had a request to do so. Based on my call, they would take care of it the following week! While I’m sure it won’t take a lot of programing to add this feature, I was very pleased to see a company so responsive to its clients!
Recession or not, it’s service like this that builds great companies, and very loyal customers! Have you had a similar positive experience with a company? I’d love to hear about it here.
photo by Docklandsboy
